Return and Refund Policy

Effective Date: October 11, 2025

 

1. Scope and Intent

 

This Return and Refund Policy applies to all purchases made through the HyperExplore USA website, located at https://hyperexplorerusa.com/ ("Website").

 

2. Contact Information

 

For questions about returns and refunds, please contact our Customer Service team:

• Email: tambellinianthony10@gmail.com

• Phone: 847-571-0271

• Address: 618 S Burno Drive, Palatine, IL 60067, USA

• Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)

 

3. Return Eligibility

 

Customers in the United States (USA) can return products within 30 days of receiving them, subject to the conditions below.

 

3.1 Conditions for Return

 

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition you received it.

• Original Packaging: The item must be in its original packaging, with all labels and tags still attached.

• Proof of Purchase: You must provide a receipt or proof of purchase.

 

4. Return Process

 

4.1 Initiating a Return

 

To start a return:

1. Contact Customer Service: Email us at tambellinianthony10@gmail.com or call 847-571-0271 within 30 days of receiving your order.

2. Provide Information: Include your order number and the reason for the return.

3. Return Authorization: After we review your request, we will send you detailed return instructions, a Return Merchandise Authorization (RMA) number, and a prepaid shipping label.

 

4.2 Preparing Your Return

 

1. Package the Item Safely: Securely pack the item in its original packaging. Make sure all accessories and manuals are included.

2. Include Documentation: Include the return authorization form we sent you.

3. Attach Shipping Label: Print the prepaid shipping label we provided and attach it to the outside of the package.

 

4.3 Shipping the Return

 

• Shipping Method: Please use the trackable courier service specified on the prepaid label.

• Return Window: Ship the item within 7 days after receiving the return authorization.

 

5. Return Shipping Costs

 

There is no cost to the customer for return shipping. HyperExplore USA covers this expense.

 

6. Specific Return and Refund Conditions

 

 

6.1 Returns Due to Change of Mind

 

• Eligibility: Must be unused, undamaged, and in original packaging. Request must be made within 30 days of receipt.

• Refund: A refund will be issued to your original payment method, minus a 25% restocking fee.

 

6.2 Defective or Damaged Goods

 

• Notification: Contact us within 48 hours of receiving the item.

• Documentation: You must provide photos or videos of the defect or damage.

• Resolution: We will offer a replacement or a full refund, and we will cover the return shipping costs.

 

6.3 Incorrect Product Received

 

• Notification: Inform us immediately upon receipt.

• Resolution: We will arrange for the incorrect item to be returned (at our expense) and send you the correct product right away.

 

6.4 Product Never Arrived

 

• Notification: Contact us if your product does not arrive within the estimated delivery time.

• Resolution: We will open an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

 

6.5 Order Cancellation

 

• Before Shipment: You can cancel your order for a full refund if it has not yet shipped.

• After Shipment: If the order has shipped, please follow the standard return procedure after you receive the product.

 

7. Exceptions to the Return Policy

 

The following items cannot be returned or refunded:

• Custom or Personalized Products.

• Perishable Goods (e.g., food, flowers).

• Intimate or Sanitary Goods (unless unopened and unused).

• Gift Cards and Downloadable Software Products.

 

8. Refunds

 

8.1 Refund Conditions

 

• Approval: Refunds are only issued after we receive and fully inspect the returned item.

• Notification: We will email you about the approval or rejection of your refund.

• Condition: Items must meet the return eligibility criteria in Section 3.

 

8.2 Refund Processing

 

• Method: Refunds will go back to the original payment method used for the purchase.

• Time Frame: It may take up to 14 days for the refund to show up in your account, depending on your bank or credit card company.

 

8.3 Partial Refunds

 

We may grant partial refunds in these situations:

• Condition Issues: Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.

• Late Returns: Items returned more than 30 days after delivery.

 

9. Exchanges

 

• Eligibility: We only replace items if they are defective, damaged, or incorrect.

• Process: To ask for an exchange, contact us at tambellinianthony10@gmail.com.

• Shipping Costs: There is no cost to the customer for exchanges, as HyperExplore USA covers the shipping.

 

10. Timelines

 

• Return Window: Returns must be reported and shipped within 30 days of receiving the product.

• Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days.

• Refund Period: It may take up to 14 days for the refund to appear in your account after approval.

 

11. Legal Rights

 

This Return and Refund Policy does not change any statutory rights you may have under applicable law.

 

12. Questions and Support

 

For more information, please contact our Customer Service team:

• Email: tambellinianthony10@gmail.com

• Phone: 847-571-0271

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HyperExplore USA

Phone: 847-571-0271

Email: tambellinianthony10@gmail.com

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)

Address: 618 S Burno Drive, Palatine, IL 60067, USA