Product Quality Guarantee

At HyperExplorer, customer satisfaction is paramount, which is why we ensure a product quality guarantee. Every item is backed by a manufacturer's warranty. For specific warranty details, please contact us.

What should you do if your product arrives damaged?

• Upon delivery, carefully inspect your item's packaging. Any visible damage, even to the box, should be noted when you sign for your delivery.
• If you can't inspect the package at the time of delivery but are concerned about potential damage, write "suspect damage" on the delivery receipt.
• In the event your item(s) do arrive damaged, please take photos and email them to info@hyperexplorer.com. We promise a swift response, proceeding with either a replacement or a refund, typically within one business day.