FAQ

Shipping Time and Delivery Expectations

The time it takes for your order to ship may vary depending on the brand. Some orders ship on the same business day, while others could take 1-2 days. Occasionally, there might be unexpected delays. Generally, you can expect to receive your product within 4-7 days. If a longer shipping time is expected, this will be clearly indicated on the product page. We're proud to offer the quickest processing and shipping times in our industry, along with top-tier customer service.

Payment Options

We accept a variety of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay.

Return Policy

Our 30-Day Money Back Guarantee applies to all items. For more details, refer to our comprehensive 30-Day Return Policy at the bottom of our page.

Cancellation Policy

Orders can be canceled for a full refund before shipping. To cancel, please contact us immediately at info@hyperexplorer.com. Orders that have already been shipped are subject to our 30-Day Return Policy.

Dealing with Damaged Products

Upon receiving your item(s), inspect the packaging for any damage. If you notice any, or if you're unable to inspect but suspect damage, make sure to note it on the delivery receipt. If your item(s) are damaged upon arrival, send us photos at info@hyperexplorer.com for prompt replacement or compensation.

Placing an Order

To order online, click “Add To Cart” on your desired product, then complete the checkout process. For phone orders, call us at 000-000-0000 for immediate confirmation and processing.

Tracking Your Order

Once your order is placed, you'll receive an email confirming the transaction and providing shipping details. Your order will be processed immediately, and you'll receive a shipping confirmation email with a tracking number as soon as it leaves our warehouse. If an item is out of stock, we will inform you within one business day. We strive to keep all listed products in stock, but high demand can sometimes lead to quick sell-outs.

Order Confirmation Email

You'll receive an order confirmation email for each order you place. We advise printing and saving this for your records. Ensure your email address is entered correctly to receive this confirmation.

Sales Tax Information

Our operations are based in Illinois, and we only charge sales tax on orders shipped to Illinois. This policy can offer significant savings for customers outside Illinois.

Changing Your Order

To change your order at no extra cost, email us at info@hyperexplorer.com. If there’s a price difference, it will be adjusted on your card, or we'll send a custom invoice. Please note, changes can only be made before shipping.

For immediate assistance with your order, contact us by emailing info@hyperexplorer.com or calling 000-000-0000